About Us

This website is funded by Merseyside's Police and Crime Commissioner, Jane Kennedy, to provide a comprehensive and dedicated support website for victims of crime on Merseyside.

It is supported by Merseyside Police and a host of community safety and criminal justice organisations and charities, all of which are committed to providing help and support for victims. It includes the five Local Authorities and each of their Community Safety Partnerships.

This website is designed to act as an 'information portal' offering advice and guidance, as well as the details of the many support organisations which can provide help, information and a range of other associated services that would help you to cope and recover in the aftermath of a crime.

It has been created so you can find support organisations according to the type of crime you have been affected by and also by geographical area to make it as easy as possible to find the right service to help you. You can also search the entire directory.

If you need more support please use the Contact facility to be put directly in touch with Victim Support.

Please note, you cannot use this website to report a crime. If you wish to report a crime, you should always call 999 in an emergency. In all other circumstances please call 101.


During 2014, Jane’s Policy and Research team worked with partners to review and map all the support services that exist to support victims on Merseyside.

This six-month process involved surveys, focus groups with victims and workshops with those agencies already working to support victims.

This lengthy research programme enabled this website to be created and launched in 2015, providing an extensive database of these organisations, and direct contact details, to help victims to find local or national support to suit their needs.

This site is designed to provide information about the different types of crime, what support is available and what organisations are working in each area of Merseyside to help victims.It is reviewed on a regular basis to make sure the information is up-to-date.

In 2017, the team carried out a further Victim Needs Assessment aimed at reviewing the service and assessing how the needs of victims may have changed and developed since the service was first established in 2014. This assessment has informed the services which will make up Victim Care Merseyside from 2018 to 2021.

What about victims who do not want to report to the police?

Anyone affected by crime and anti-social behaviour, regardless of whether or not they choose to report this to the police, is able to access free independent advice and emotional support through this website.

If a victim does not wish to speak to the police, they can approach the agencies on this site, without having to report a crime.


Although Victim Care Merseyside takes all reasonable care in preparing and checking the content of this website, it does not guarantee the accuracy or completeness of any information contained on or provided in connection with this website. Links to third party websites do not amount to an endorsement of such websites or the material contained therein by Victim Care Merseyside. Links from this website are provided as an information service only, and Victim Care Merseyside takes no responsibility for the content of external websites.

If you are dissatisfied with the service you receive from any of the included agencies, you should always contact the agency itself to register your complaint.

All the agencies included in this website will have a complaints process which you can use.

If you have any concerns about an agency being listed on this site, please email here.

Are you missing from this site?

If your organisation offers support to victims on Merseyside and does not feature on this website, please let us know by emailing the Office of the Police and Crime Commissioner.

National Support

If you require support in another area of the United Kingdom or want to know what you can expect after a crime has happened, the national Victims Information Service is the first place to visit.

This nationwide service helps you find local support after a crime takes place. It brings together information on what will happen after reporting a crime, the people you might meet, the help you should get and how to complain if something goes wrong.

Get more information on the website or call 0808 168 9293.


In an emergency call


In a non-emergency call


To report crime anonymously call Crimestoppers

0800 555 111

To report a hate crime anonymously call Stop Hate UK

0800 138 1625

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